MEMBERSHIP
TERMS & CONDITIONS
1. MEMBERSHIP PRICING & SERVICES
CORE MEMBERSHIP
ONE 30-MINUTE CUSTOM FACIAL PER MONTH
$80 PER MONTH | $95 TREATMENT VALUE
CLR+ MEMBERSHIP
ONE 60-MINUTE CUSTOM FACIAL PER MONTH
$145 PER MONTH | $175 TREATMENT VALUE
EACH MONTHLY MEMBERSHIP PAYMENT COVERS EITHER THE MEMBER'S ELIGIBLE MONTHLY TREATMENT OR AN APPROVED PRODUCT CREDIT SUBSTITUTION, SUBJECT TO THE CONDITIONS BELOW.
MEMBERSHIP BENEFITS ARE AVAILABLE ONLY WHILE THE MEMBERSHIP IS ACTIVE AND THE MEMBER'S ACCOUNT IS IN GOOD STANDING, UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW.
2. INITIAL THREE-MONTH COMMITMENT
ALL CLRSKN CLUB MEMBERSHIPS REQUIRE A MINIMUM THREE-MONTH COMMITMENT. THE COMMITMENT IS DESIGNED TO GIVE MEMBERS' SKIN CONSISTENCY AND TIME TO ESTABLISH A ROUTINE, TRACK PROGRESS, AND MAKE ADJUSTMENTS TO THEIR TREATMENT AND HOME CARE PLANS AS NEEDED.
THE INITIAL COMMITMENT IS PAID MONTHLY AS FOLLOWS:
CORE: $80 PER MONTH FOR THREE MONTHS, TOTALING $240.
CLR+: $145 PER MONTH FOR THREE MONTHS, TOTALING $435.
MEMBERS ARE CHARGED MONTHLY; THE TOTAL ABOVE REPRESENTS THE MINIMUM FINANCIAL COMMITMENT OVER THE INITIAL THREE-MONTH PERIOD, NOT A SINGLE UPFRONT PAYMENT.
AFTER THE INITIAL THREE-MONTH COMMITMENT, MEMBERSHIPS CONTINUE ON A MONTH-TO-MONTH BASIS UNTIL CANCELED IN ACCORDANCE WITH THESE CONDITIONS.
3. AUTOMATIC MONTHLY BILLING
MEMBERSHIP PAYMENTS ARE PROCESSED AUTOMATICALLY ON THE FIRST DAY OF EACH MONTH USING THE PAYMENT METHOD AUTHORIZED AT ENROLLMENT. MEMBERS MUST MAINTAIN A VALID PAYMENT METHOD ON FILE WHILE THE MEMBERSHIP IS ACTIVE.
THE APPLICABLE MONTHLY MEMBERSHIP FEE WILL CONTINUE TO BE CHARGED UNTIL THE MEMBERSHIP IS CANCELED OR OTHERWISE ENDS IN ACCORDANCE WITH THESE CONDITIONS.
BEFORE ENROLLMENT, MEMBERS WILL BE SHOWN THE APPLICABLE MEMBERSHIP PRICE, THE INITIAL THREE-MONTH FINANCIAL COMMITMENT, THE RECURRING BILLING SCHEDULE, AND THE AVAILABLE CANCELLATION METHOD. CLRSKN WILL PROVIDE ANY REQUIRED WRITTEN RENEWAL OR BILLING NOTICES IN ACCORDANCE WITH APPLICABLE LAW.
4. ONGOING MEMBERSHIP BENEFITS
ALL ACTIVE CLRSKN CLUB MEMBERS RECEIVE THE FOLLOWING BENEFITS, SUBJECT TO AVAILABILITY AND THE CONDITIONS OF EACH OFFER:
10% OFF CLRSKN PRODUCTS AND MERCHANDISE.
THE OPTION TO SUBSTITUTE A MONTHLY TREATMENT FOR PRODUCT CREDIT.
A BIRTHDAY-MONTH PROMOTIONAL COUPON, SUBJECT TO THE TERMS PROVIDED WITH THE OFFER.
EARLY ACCESS TO SELECT CLRSKN CLASSES AND EVENTS.
10% OFF ELIGIBLE EYEBROW AND HAND TREATMENTS.
$50 OFF ELIGIBLE MICRONEEDLING SESSIONS, LIMITED TO FOUR SESSIONS PER CALENDAR YEAR.
MEMBERSHIP DISCOUNTS CANNOT BE COMBINED WITH OTHER PROMOTIONS UNLESS CLRSKN EXPRESSLY STATES OTHERWISE.
5. MONTHLY TREATMENT FLEXIBILITY & PRODUCT CREDIT
MEMBERS MAY CHOOSE TO SUBSTITUTE THEIR MONTHLY IN-PERSON TREATMENT FOR PRODUCT CREDIT INSTEAD.
THE MONTHLY PRODUCT CREDIT IS BASED ON THE MEMBER'S MEMBERSHIP RATE:
CORE: $80 IN PRODUCT CREDIT.
CLR+: $145 IN PRODUCT CREDIT.
THE PRODUCT CREDIT IS A SUBSTITUTE FOR THE MONTHLY TREATMENT AND IS NOT AN ADDITIONAL BENEFIT.
THE MEMBER'S STANDARD MEMBERSHIP RETAIL DISCOUNT DOES NOT APPLY TO PRODUCTS PURCHASED USING THE MONTHLY SUBSTITUTION CREDIT. IF A MEMBER PURCHASES ADDITIONAL PRODUCTS BEYOND THE AVAILABLE CREDIT, THE APPLICABLE MEMBERSHIP DISCOUNT MAY BE APPLIED TO THE ADDITIONAL ELIGIBLE PURCHASE.
PRODUCT SUBSTITUTIONS MUST BE REQUESTED AND REDEEMED WITHIN 30 DAYS OF THE APPLICABLE MEMBERSHIP BILLING DATE. PRODUCT SELECTIONS ARE SUBJECT TO AVAILABILITY AND CLRSKN'S APPLICABLE RETURN AND EXCHANGE POLICY.
UNUSED PRODUCT CREDIT EXPIRES AT THE END OF THE APPLICABLE REDEMPTION PERIOD, EXCEPT WHERE OTHERWISE REQUIRED BY LAW.
A PRODUCT SUBSTITUTION IS NOT THE SAME AS PAUSING A MEMBERSHIP.
6. MEMBERSHIP PAUSE ALLOWANCE
AFTER COMPLETING THE INITIAL THREE-MONTH COMMITMENT, MEMBERS MAY PAUSE THEIR MEMBERSHIP FOR UP TO THREE MONTHS PER CALENDAR YEAR.
MEMBERS MAY USE THIS ALLOWANCE FOR THREE CONSECUTIVE MONTHS OR THREE SEPARATE MONTHS, SUBJECT TO THE CONDITIONS BELOW.
PAUSE REQUESTS MUST BE SUBMITTED AT LEAST SEVEN DAYS BEFORE THE FIRST DAY OF THE MONTH TO BE PAUSED. A PAUSE REQUEST IS NOT CONFIRMED UNTIL CLRSKN HAS RECEIVED IT AND THE PAUSE HAS BEEN RECORDED.
NO MEMBERSHIP FEE WILL BE CHARGED FOR AN APPROVED PAUSE MONTH. NO MONTHLY TREATMENT OR PRODUCT SUBSTITUTION CREDIT WILL ACCRUE FOR A MONTH IN WHICH THE MEMBERSHIP IS PAUSED.
PAUSE MONTHS DO NOT COUNT TOWARD THE SIX-MONTH REFERRAL OR TWELVE-MONTH MEMBERSHIP ANNIVERSARY MILESTONES. THE MEMBER'S MILESTONE TIMELINE WILL BE EXTENDED BY THE NUMBER OF PAUSED MONTHS.
AFTER THE ALLOWANCE HAS BEEN USED, THE MEMBERSHIP WILL RESUME REGULAR BILLING UNLESS CANCELED IN ACCORDANCE WITH THESE CONDITIONS. CLRSKN WILL NOT AUTOMATICALLY TERMINATE A MEMBERSHIP SOLELY BECAUSE THE MEMBER HAS USED THE THREE-MONTH PAUSE ALLOWANCE.
7. UNUSED MONTHLY TREATMENTS
MEMBERS ARE RESPONSIBLE FOR SCHEDULING AND ATTENDING THEIR MONTHLY TREATMENT WITHIN THE APPLICABLE MEMBERSHIP MONTH.
UNUSED TREATMENTS DO NOT AUTOMATICALLY ROLL OVER INTO FUTURE MONTHS.
IF A MEMBER CANNOT ATTEND A SCHEDULED APPOINTMENT, THE MEMBER MUST FOLLOW CLRSKN'S APPOINTMENT CANCELLATION AND RESCHEDULING POLICY.
WHERE AN APPROVED PRODUCT CREDIT OR OTHER ACCOMMODATION APPLIES, IT WILL BE PROVIDED ACCORDING TO THE RELEVANT MEMBERSHIP POLICY.
8. APPOINTMENT CANCELLATIONS, RESCHEDULING & NO-SHOWS
MEMBERS ARE SUBJECT TO CLRSKN'S APPOINTMENT CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY.
LATE CANCELLATIONS OR RESCHEDULING
CANCELLATIONS OR RESCHEDULING REQUESTS MADE LESS THAN 24 HOURS BEFORE A SCHEDULED APPOINTMENT MAY RESULT IN ONE STRIKE AND CONVERSION OF THE MONTH'S TREATMENT BENEFIT TO REDUCED-VALUE PRODUCT CREDIT, AS DESCRIBED BELOW.
REPEATED RESCHEDULING
MORE THAN TWO RESCHEDULING REQUESTS MADE AT LEAST 24 HOURS BEFORE THE APPOINTMENT WITHIN THE SAME CALENDAR MONTH MAY RESULT IN ONE STRIKE.
NO-SHOWS
A MEMBER WHO DOES NOT ATTEND A SCHEDULED APPOINTMENT AND DOES NOT PROVIDE NOTICE MAY BE MARKED AS A NO-SHOW. THE SCHEDULED TREATMENT WILL BE CONSIDERED USED, SUBJECT TO ANY EXCEPTIONS REQUIRED BY LAW OR APPROVED BY CLRSKN.
WHERE A REDUCED-VALUE PRODUCT CREDIT IS PROVIDED FOR A NO-SHOW, THE CREDIT WILL BE:
CORE: $40.
CLR+: $70.
THE CREDIT MUST BE REDEEMED WITHIN THE MONTH IN WHICH IT IS ISSUED, UNLESS CLRSKN CONFIRMS OTHERWISE IN WRITING OR APPLICABLE LAW REQUIRES A DIFFERENT RESULT.
THREE-STRIKE POLICY
STRIKES WILL BE RECORDED ON THE MEMBER'S ACCOUNT. THREE STRIKES WITHIN A ROLLING 12-MONTH PERIOD MAY RESULT IN A REVIEW OF THE MEMBER'S ELIGIBILITY FOR FUTURE MONTHLY TREATMENTS OR CONTINUED MEMBERSHIP.
BEFORE ANY MEMBERSHIP TERMINATION BASED ON REPEATED POLICY VIOLATIONS, CLRSKN WILL COMMUNICATE THE RELEVANT CONCERNS AND ANY APPLICABLE NEXT STEPS. ANY ACTION WILL BE SUBJECT TO APPLICABLE LAW.
REFUNDS, CREDITS, AND EXCEPTIONS WILL BE HANDLED IN ACCORDANCE WITH THE APPLICABLE POLICY AND LAW. MEMBERS MAY CONTACT CLRSKN IF A MEDICAL ISSUE OR UNEXPECTED EMERGENCY AFFECTS THEIR ABILITY TO ATTEND AN APPOINTMENT.
9. SIX-MONTH FRIENDSHIP REFERRAL BENEFIT
AFTER SIX MONTHS OF ACTIVE MEMBERSHIP IN GOOD STANDING, A MEMBER BECOMES ELIGIBLE FOR A CLRSKN FRIENDSHIP REFERRAL CODE.
THE REFERRAL CODE ALLOWS ONE NEW FRIEND TO RECEIVE 50% OFF THEIR FIRST 30-MINUTE À LA CARTE SESSION WITH CLRSKN.
ONCE THE REFERRED FRIEND COMPLETES THE ELIGIBLE SESSION, THE REFERRING MEMBER WILL RECEIVE A $25 CLRSKN PRODUCT CREDIT.
THE REFERRAL BENEFIT MAY BE USED FOR ONE NEW FRIEND PER SIX-MONTH PERIOD. REFERRALS MUST BE NEW CLIENTS AND ARE SUBJECT TO APPOINTMENT AVAILABILITY AND THE TERMS OF THE REFERRAL OFFER.
THE MEMBER MUST REMAIN IN GOOD STANDING WHEN THE REFERRAL BENEFIT IS ISSUED. PAUSE MONTHS DO NOT COUNT TOWARD THE SIX-MONTH ELIGIBILITY PERIOD.
PRODUCT CREDITS ARE NOT REDEEMABLE FOR CASH, EXCEPT WHERE REQUIRED BY LAW, AND ARE SUBJECT TO THE TERMS PROVIDED WHEN ISSUED.
10. TWELVE-MONTH MEMBERSHIP ANNIVERSARY BENEFIT
AFTER 12 FULL MONTHS OF ACTIVE MEMBERSHIP IN GOOD STANDING, EXCLUDING PAUSE MONTHS, MEMBERS BECOME ELIGIBLE FOR THE CLRSKN MEMBERSHIP ANNIVERSARY GIFT.
THE GIFT OF THE MONTH IS INTENDED TO CELEBRATE THE MEMBER'S CLRSKN MEMBERSHIP ANNIVERSARY. IT IS NOT RELATED TO THE MEMBER'S PERSONAL BIRTHDAY.
THE GIFT MAY VARY BASED ON CURRENT OFFERINGS AND AVAILABILITY AND IS EXPECTED TO HAVE AN APPROXIMATE VALUE OF $30.THE ANNIVERSARY GIFT MAY BE REDEEMED ONCE PER ELIGIBLE MEMBERSHIP YEAR, SUBJECT TO THE OFFER'S REDEMPTION TERMS.
11. MEMBERSHIP IN GOOD STANDING
A MEMBERSHIP IS CONSIDERED TO BE IN GOOD STANDING WHEN:
THE MEMBERSHIP IS ACTIVE.
ALL REQUIRED MEMBERSHIP PAYMENTS ARE CURRENT.
THE MEMBER HAS NOT PROVIDED A CANCELLATION REQUEST THAT HAS BECOME EFFECTIVE.
THE MEMBER IS COMPLYING WITH THE APPLICABLE MEMBERSHIP AND STUDIO POLICIES.
AN APPROVED PAUSE DOES NOT, BY ITSELF, PLACE A MEMBER'S ACCOUNT OUT OF GOOD STANDING. HOWEVER, PAUSE MONTHS DO NOT COUNT TOWARD MILESTONE BENEFIT ELIGIBILITY.
CERTAIN BENEFITS REQUIRE A SPECIFIED PERIOD OF ACTIVE MEMBERSHIP IN GOOD STANDING. ELIGIBILITY WILL BE DETERMINED ACCORDING TO THE TERMS OF THE APPLICABLE BENEFIT.
12. TREATMENT ELIGIBILITY, PRODUCT AVAILABILITY & SUBSTITUTIONS
MEMBERSHIP SERVICES ARE CUSTOMIZED BASED ON THE MEMBER'S CURRENT SKIN CONDITION, TREATMENT GOALS, AND PROFESSIONAL ASSESSMENT AT THE TIME OF SERVICE.
CLRSKN WILL CONSULT WITH THE MEMBER TO DETERMINE AN APPROPRIATE TREATMENT PLAN. A PARTICULAR SERVICE MAY BE MODIFIED OR SUBSTITUTED WHEN IT IS NOT SUITABLE FOR THE MEMBER AT THE TIME OF APPOINTMENT.
PRODUCTS, GIFTS, UPGRADES, EVENTS, AND OTHER BENEFITS ARE SUBJECT TO AVAILABILITY. IF A PRODUCT OR BENEFIT BECOMES UNAVAILABLE, CLRSKN MAY OFFER A REASONABLE ALTERNATIVE OF COMPARABLE VALUE, SUBJECT TO APPLICABLE LAW.
13. MEMBERSHIP TRANSFERABILITY & BENEFIT VALUE
CLRSKN MEMBERSHIPS ARE PERSONAL TO THE ENROLLED MEMBER AND MAY NOT BE TRANSFERRED OR SHARED WITH ANOTHER PERSON UNLESS CLRSKN APPROVES OTHERWISE IN WRITING.
MEMBERSHIP BENEFITS ARE INTENDED TO BE USED AS DESCRIBED AND ARE NOT REDEEMABLE FOR CASH, EXCEPT WHERE REQUIRED BY LAW.
CLRSKN MAY UPDATE OR MODIFY FUTURE BENEFITS, PRODUCTS, EVENTS, OR OFFERS. ANY MATERIAL CHANGES TO MEMBERSHIP PRICING, RECURRING CHARGES, OR OTHER MATERIAL TERMS WILL BE COMMUNICATED IN ACCORDANCE WITH APPLICABLE LAW.
BENEFITS ALREADY EARNED OR CREDITS ALREADY ISSUED WILL BE HONORED ACCORDING TO THEIR DISCLOSED TERMS AND APPLICABLE LAW.
14. MEMBERSHIP PRICING CHANGES
CLRSKN MAY ADJUST MONTHLY MEMBERSHIP PRICING WHEN NECESSARY TO MAINTAIN THE QUALITY AND OPERATION OF ITS SERVICES.
ANY INCREASE TO AN EXISTING MEMBER'S MONTHLY MEMBERSHIP FEE WILL NOT EXCEED $10 PER INCREASE. CLRSKN WILL PROVIDE EXISTING MEMBERS WITH AT LEAST THREE MONTHS' WRITTEN NOTICE BEFORE A PRICE INCREASE TAKES EFFECT, SUBJECT TO APPLICABLE LAW.
ANY PRICE INCREASE WILL BE CLEARLY COMMUNICATED, INCLUDING THE NEW MONTHLY PRICE AND THE DATE IT WILL TAKE EFFECT.
PRICE INCREASES WILL NOT CHANGE A MEMBER'S AGREED PRICE DURING A PREPAID PERIOD. MEMBERS WILL HAVE THE OPPORTUNITY TO CANCEL BEFORE A PRICE INCREASE TAKES EFFECT, SUBJECT TO ANY APPLICABLE INITIAL COMMITMENT AND LEGAL REQUIREMENTS.
NEW MEMBERS WILL BE SHOWN THE CURRENT MEMBERSHIP PRICE BEFORE ENROLLMENT.
15. CANCELLATION OF MEMBERSHIP
AFTER COMPLETING THE INITIAL THREE-MONTH COMMITMENT, MEMBERS MAY CANCEL THEIR MEMBERSHIP IN ACCORDANCE WITH THESE CONDITIONS AND APPLICABLE LAW.
MEMBERS MAY SUBMIT A CANCELLATION REQUEST THROUGH THE AVAILABLE ONLINE CANCELLATION PROCESS OR BY EMAILING OFFICE@CLRSKN.CO WITH THE SUBJECT LINE:
CANCEL MEMBERSHIP
THE EMAIL MUST INCLUDE THE MEMBER'S FULL NAME AND PHONE NUMBER SO THAT CLRSKN CAN IDENTIFY THE ACCOUNT.
MEMBERS MAY ALSO CANCEL THROUGH THE SAME MEDIUM USED TO ENROLL WHEN REQUIRED BY APPLICABLE LAW. CLRSKN WILL MAINTAIN A CANCELLATION PROCESS THAT IS SIMPLE TO ACCESS AND USE AND WILL NOT REQUIRE A MEMBER TO SPEAK WITH STAFF OR RECEIVE A RESPONSE BEFORE A VALID REQUEST CAN BE SUBMITTED.
CLRSKN WILL ACKNOWLEDGE CANCELLATION REQUESTS WHEN PRACTICABLE. THE DATE AND TIME A VALID REQUEST IS RECEIVED WILL BE RECORDED, EVEN IF CLRSKN'S RESPONSE TAKES LONGER THAN 48 HOURS.
CANCELLATION WILL TAKE EFFECT IN ACCORDANCE WITH THE MEMBER'S INITIAL COMMITMENT, THE TERMS DISCLOSED AT ENROLLMENT, AND APPLICABLE LAW. NO ADDITIONAL RECURRING CHARGES WILL BE MADE AFTER THE EFFECTIVE CANCELLATION DATE, EXCEPT FOR ANY AMOUNTS LAWFULLY OWED.
CANCELLATION DOES NOT AUTOMATICALLY REVERSE A PAYMENT ALREADY PROPERLY PROCESSED OR CREATE A RIGHT TO A REFUND FOR SERVICES OR BENEFITS ALREADY PROVIDED. ANY REFUND OR CREDIT WILL BE HANDLED IN ACCORDANCE WITH APPLICABLE LAW AND THE RELEVANT MEMBERSHIP TERMS.
16. APPLICABLE RIGHTS
THESE MEMBERSHIP CONDITIONS ARE SUBJECT TO MASSACHUSETTS LAW AND ANY OTHER APPLICABLE LAW.
NOTHING IN THESE CONDITIONS IS INTENDED TO LIMIT, WAIVE, OR RESTRICT ANY STATUTORY CANCELLATION, REFUND, OR OTHER RIGHTS THAT A MEMBER MAY HAVE UNDER APPLICABLE LAW.
IF ANY PROVISION OF THESE CONDITIONS IS FOUND TO BE UNENFORCEABLE, THE REMAINING PROVISIONS WILL CONTINUE TO APPLY TO THE EXTENT PERMITTED BY LAW.
17. MEMBER ACKNOWLEDGMENT
BY ENROLLING IN A CLRSKN CLUB MEMBERSHIP, THE MEMBER ACKNOWLEDGES THAT THEY HAVE HAD THE OPPORTUNITY TO REVIEW THESE MEMBERSHIP CONDITIONS, INCLUDING THE MEMBERSHIP PRICE, INITIAL THREE-MONTH COMMITMENT, AUTOMATIC BILLING, BENEFITS, APPOINTMENT POLICIES, PAUSE ALLOWANCE, AND CANCELLATION TERMS.
THE MEMBER ALSO ACKNOWLEDGES THAT MEMBERSHIP PAYMENTS WILL BE CHARGED AUTOMATICALLY ACCORDING TO THE DISCLOSED BILLING SCHEDULE UNTIL THE MEMBERSHIP IS CANCELED OR OTHERWISE ENDS IN ACCORDANCE WITH THESE CONDITIONS.
QUESTIONS OR CONCERNS MAY BE DIRECTED TO OFFICE@CLRSKN.CO. CLRSKN AIMS TO RESPOND WITHIN 48 HOURS. HOWEVER, A MEMBER DOES NOT NEED TO WAIT FOR A RESPONSE TO SUBMIT A VALID CANCELLATION REQUEST OR OTHER TIME-SENSITIVE NOTICE THROUGH AN APPROVED METHOD.