GENERAL BOOKING & STUDIO POLICY

CLEAR EXPECTATIONS. PERSONALIZED CARE.

AT CLRSKN, WE BELIEVE IN CONSISTENT, PERSONALIZED SKINCARE AND A PROFESSIONAL, RESPECTFUL STUDIO EXPERIENCE. THESE POLICIES HELP US MAINTAIN A CLEAN, SAFE ENVIRONMENT WHILE RESPECTING EVERY CLIENT'S TIME.

PLEASE REVIEW THIS POLICY BEFORE BOOKING. BY SCHEDULING AN APPOINTMENT OR PURCHASING SERVICES FROM CLRSKN, YOU ACKNOWLEDGE THESE POLICIES AND ANY ADDITIONAL TERMS DISCLOSED AT THE TIME OF BOOKING OR PURCHASE.

01. BOOKING & PRICING

ALL SERVICES ARE AVAILABLE BY APPOINTMENT. TO BOOK OR ASK A QUESTION, PLEASE CONTACT CLRSKN AT OFFICE@CLRSKN.CO OR VISIT CLRSKN.CO

SERVICE PRICES ARE DISPLAYED ON OUR SERVICE MENU AND COMMUNICATED BEFORE PURCHASE. PRICES MAY CHANGE FOR FUTURE BOOKINGS. ANY CUSTOMIZED OR MODIFIED SERVICE THAT AFFECTS THE PRICE WILL BE DISCUSSED WITH YOU BEFORE PROCEEDING.

APPOINTMENTS ARE RESERVED FOR THE CLIENT AND SERVICE SELECTED. ADDITIONAL SERVICES MAY NOT BE AVAILABLE IF THEY CANNOT BE ACCOMMODATED WITHIN THE SCHEDULED APPOINTMENT TIME.

CLIENTS ARE ENCOURAGED TO ARRIVE ON TIME AND ALLOW ENOUGH TIME TO COMPLETE ANY REQUIRED INTAKE FORMS OR CONSULTATION.

02. PAYMENTS, DEPOSITS & FEES

PAYMENT IS DUE AT THE TIME OF SERVICE UNLESS OTHERWISE DISCLOSED AT BOOKING OR PURCHASE.

CLRSKN ACCEPTS:

  • ALL MAJOR CREDIT AND DEBIT CARDS.

  • CASH.

  • CHECKS.

VALID IDENTIFICATION MAY BE REQUIRED FOR CHECK PAYMENTS. RETURNED CHECKS MAY BE SUBJECT TO A $30 FEE WHERE PERMITTED BY LAW AND DISCLOSED IN ADVANCE.

A DEPOSIT OR VALID PAYMENT CARD ON FILE MAY BE REQUIRED FOR CERTAIN BOOKINGS, INCLUDING:

  • SERVICES TOTALING MORE THAN $150.

  • GROUP BOOKINGS FOR TWO OR MORE GUESTS.

  • FIRST-TIME CLIENT APPOINTMENTS.

  • CLIENTS WITH A HISTORY OF LATE CANCELLATIONS, RESCHEDULING, OR MISSED APPOINTMENTS.

  • OTHER BOOKINGS WHERE ADVANCE PAYMENT IS REQUIRED AND DISCLOSED.

BEFORE A BOOKING IS CONFIRMED, CLRSKN WILL DISCLOSE ANY REQUIRED DEPOSIT, WHETHER IT IS APPLIED TOWARD THE SERVICE TOTAL, THE CONDITIONS FOR A REFUND OR FORFEITURE, AND ANY APPLICABLE CANCELLATION OR NO-SHOW FEE.

GRATUITIES ARE OPTIONAL. PLEASE ASK THE STUDIO ABOUT AVAILABLE PAYMENT OPTIONS.

03. CANCELLATIONS, RESCHEDULING & NO-SHOWS

WE REQUIRE AT LEAST 24 HOURS' NOTICE FOR APPOINTMENT CANCELLATIONS OR RESCHEDULING REQUESTS.

  • CANCELLATIONS WITH MORE THAN 24 HOURS' NOTICE: ALWAYS ACCEPTED AND APPRECIATED.

  • CANCELLATIONS OR RESCHEDULING WITH LESS THAN 24 HOURS' NOTICE: A LATE CANCELLATION FEE MAY APPLY, AS DISCLOSED AT THE TIME OF BOOKING.

  • NO-SHOWS: CLIENTS WHO MISS AN APPOINTMENT WITHOUT NOTICE MAY BE RESPONSIBLE FOR AN OPENED/ USED SUPPLY AND PRODUCT CHARGE. THIS CHARGE IS BASED ON THE PREPARATION THAT GOES INTO A SESSION AND THE PRODUCT AND SUPPLIES THAT ARE DISCARDED AS A RESULT.

  • REPEATED CANCELLATIONS OR RESCHEDULING: REPEATED LAST-MINUTE CHANGES OR MISSED APPOINTMENTS MAY REQUIRE PREPAYMENT OR A DEPOSIT FOR FUTURE BOOKINGS, OR LOSS OF ACCESS TO CLRSKN SERVICES.

IF YOU ARE RUNNING LATE, PLEASE CONTACT THE STUDIO AS SOON AS POSSIBLE. LATE ARRIVALS MAY REQUIRE A SHORTENED SERVICE OR RESCHEDULING IF THERE IS NOT ENOUGH TIME TO SAFELY AND PROPERLY COMPLETE YOUR APPOINTMENT.

LATE ARRIVALS

  • 10 MINUTES OR MORE: YOUR SERVICE MAY NEED TO BE SHORTENED, MODIFIED, OR RESCHEDULED DEPENDING ON THE TIME REMAINING AND THE REQUIREMENTS OF YOUR TREATMENT.

  • 20 MINUTES OR MORE: YOUR APPOINTMENT MAY BE TREATED AS A MISSED APPOINTMENT IF THERE IS INSUFFICIENT TIME TO PROVIDE THE SCHEDULED SERVICE. THE DISCLOSED PRODUCT USAGE AND DISPOSAL FEE MAY BE APPLIED 

ANY CHANGE TO THE SERVICE OR PRICE WILL BE COMMUNICATED BEFORE PROCEEDING. WE UNDERSTAND THAT UNEXPECTED CIRCUMSTANCES HAPPEN. EXCEPTIONS MAY BE CONSIDERED AT CLRSKN'S DISCRETION.

MEMBERSHIP APPOINTMENTS ARE ALSO SUBJECT TO THE ADDITIONAL CANCELLATION AND NO-SHOW CONDITIONS OUTLINED IN THE CLRSKN CLUB MEMBERSHIP TERMS.

CANCELLATIONS OR RESCHEDULING REQUESTS MADE LESS THAN 24 HOURS BEFORE THE APPOINTMENT MAY RESULT IN A LATE CANCELLATION FEE.

CLIENTS WHO MISS AN APPOINTMENT WITHOUT NOTICE MAY BE SUBJECT TO A PRODUCT USAGE AND DISPOSAL FEE. THE APPLICABLE FEE WILL BE DISCLOSED BEFORE IT IS CHARGED TO THE PAYMENT METHOD ON FILE WHEN PROPERLY AUTHORIZED.

REPEATED LATE CANCELLATIONS, RESCHEDULING, OR MISSED APPOINTMENTS MAY RESULT IN A REQUIREMENT FOR PREPAYMENT OR A DEPOSIT FOR FUTURE BOOKINGS, OR A DECISION TO DECLINE FUTURE BOOKINGS WHEN APPROPRIATE.

WE UNDERSTAND THAT UNEXPECTED CIRCUMSTANCES HAPPEN AND MAY CONSIDER EXCEPTIONS ON A CASE-BY-CASE BASIS.

CLRSKN CLUB MEMBERS ARE ALSO SUBJECT TO THE ADDITIONAL CANCELLATION, NO-SHOW, AND APPOINTMENT CONDITIONS SET OUT IN THE CLRSKN CLUB MEMBERSHIP TERMS.

04. HEALTH, SAFETY & TREATMENT ELIGIBILITY

EVERY CLIENT'S SKIN IS DIFFERENT. SERVICES ARE CUSTOMIZED ACCORDING TO YOUR SKIN CONDITION, GOALS, RELEVANT PRODUCT AND MEDICATION HISTORY, AND THE PROVIDER'S PROFESSIONAL ASSESSMENT.

CLIENTS MUST DISCLOSE RELEVANT SKIN CONCERNS, ALLERGIES, SENSITIVITIES, MEDICATIONS, RECENT PROCEDURES, AND OTHER INFORMATION THAT MAY AFFECT THE SAFETY OR SUITABILITY OF A SERVICE. PLEASE INFORM YOUR PROVIDER OF ANY CHANGES BEFORE EACH APPOINTMENT.

CERTAIN MEDICATIONS, INCLUDING BUT NOT LIMITED TO: RETINOIDS, TRETINOIN (RETIN-A), ISOTRETINOIN (ACCUTANE), STEROIDS, AND OTHER MEDICATIONS THAT MAY INCREASE SKIN SENSITIVITY OR FRAGILITY, CAN AFFECT TREATMENT ELIGIBILITY. SOME SERVICES, INCLUDING WAXING AND EXFOLIATING TREATMENTS, MAY NEED TO BE MODIFIED, POSTPONED, OR DECLINED DEPENDING ON YOUR MEDICATIONS AND SKIN CONDITION.

CLIENTS UNDERGOING CHEMOTHERAPY OR RADIATION THERAPY MUST DISCLOSE THIS BEFORE TREATMENT, AS CERTAIN SERVICES MAY NOT BE APPROPRIATE. SERVICES WILL NOT BE PERFORMED ON AREAS WITH OPEN WOUNDS OR OTHER CONDITIONS THAT MAKE TREATMENT UNSAFE.

CLRSKN RESERVES THE RIGHT TO MODIFY, POSTPONE, OR DECLINE A SERVICE WHEN NECESSARY TO PROTECT CLIENT SAFETY. WHEN POSSIBLE, AN APPROPRIATE ALTERNATIVE MAY BE DISCUSSED.

INFORMATION PROVIDED BY CLRSKN IS FOR EDUCATIONAL AND COSMETIC PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. PLEASE CONSULT A LICENSED HEALTHCARE PROFESSIONAL ABOUT MEDICAL CONDITIONS OR CONCERNS REQUIRING DIAGNOSIS OR MEDICAL CARE.

CLIENTS ARE EXPECTED TO FOLLOW THE PRE- AND POST-TREATMENT INSTRUCTIONS PROVIDED. RESULTS VARY BY INDIVIDUAL, AND NO SPECIFIC RESULT OR TIMELINE IS GUARANTEED. PLEASE CONTACT THE STUDIO PROMPTLY IF YOU HAVE CONCERNS FOLLOWING A SERVICE.

NOTHING IN THIS POLICY EXCLUDES OR LIMITS LIABILITY OR CLIENT RIGHTS WHERE SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY LAW.

05. STUDIO ETIQUETTE

WE ASK ALL CLIENTS TO HELP MAINTAIN A CLEAN, CALM, AND RESPECTFUL ENVIRONMENT.

  • PLEASE ARRIVE ON TIME FOR YOUR APPOINTMENT.

  • PLEASE SILENCE YOUR PHONE DURING TREATMENTS WHEN POSSIBLE.

  • PLEASE COMMUNICATE ANY DISCOMFORT OR CONCERNS TO YOUR PROVIDER DURING YOUR SERVICE.

  • PLEASE TREAT OUR STAFF, OTHER CLIENTS, AND STUDIO SPACE WITH RESPECT.

  • DISRUPTIVE, THREATENING, HARASSING, OR ABUSIVE BEHAVIOR WILL NOT BE TOLERATED.

CLRSKN MAY END A SERVICE OR DECLINE FUTURE BOOKINGS WHEN NECESSARY TO PROTECT THE SAFETY AND WELL-BEING OF CLIENTS AND STAFF.

06. PRODUCTS, RETURNS & REFUNDS

WE ENCOURAGE CLIENTS TO ASK QUESTIONS ABOUT PRODUCT INGREDIENTS, USAGE, AND SUITABILITY BEFORE MAKING A PURCHASE.

PRODUCTS SHOULD BE USED ACCORDING TO THEIR INSTRUCTIONS. IF YOU EXPERIENCE A CONCERNING REACTION, DISCONTINUE USE AND SEEK APPROPRIATE PROFESSIONAL GUIDANCE.

CLRSKN GENERALLY DOES NOT ACCEPT RETURNS OR REFUNDS FOR PURCHASES. OPENED OR USED PRODUCTS ARE NOT ELIGIBLE FOR RETURN. AT MANAGEMENT'S DISCRETION, AN ELIGIBLE PRODUCT MAY BE APPROVED FOR EXCHANGE OR PRODUCT CREDIT.

SERVICES, DEPOSITS, PREPAID APPOINTMENTS, GIFT CARDS, MEMBERSHIPS, AND PACKAGES MAY BE SUBJECT TO SEPARATE TERMS. NOTHING IN THIS POLICY OVERRIDES ANY REFUND, REDEMPTION, OR OTHER RIGHT REQUIRED BY LAW.

GIFT CARDS AND OTHER PREPAID PRODUCTS WILL BE HANDLED IN ACCORDANCE WITH APPLICABLE LAW, INCLUDING MASSACHUSETTS GIFT-CARD REQUIREMENTS WHERE APPLICABLE.

07. POST-SERVICE QUESTIONS & CONCERNS

IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SERVICE, PLEASE CONTACT CLRSKN WITHIN 48 HOURS OF YOUR APPOINTMENT SO WE CAN REVIEW YOUR CONCERNS AND DISCUSS APPROPRIATE NEXT STEPS.

WHERE APPROPRIATE, A FOLLOW-UP CONSULTATION OR SERVICE ADJUSTMENT MAY BE OFFERED AT CLRSKN'S DISCRETION. AN ADJUSTMENT IS NOT AUTOMATICALLY A REFUND OR A GUARANTEE OF A PARTICULAR RESULT. ANY AVAILABLE RESOLUTION WILL BE DISCUSSED BASED ON THE SERVICE PROVIDED AND THE CIRCUMSTANCES.

PLEASE CONTACT THE STUDIO BY PHONE OR EMAIL. WE WILL RESPOND AS SOON AS REASONABLY POSSIBLE DURING BUSINESS HOURS.

THIS 48-HOUR REQUEST DOES NOT LIMIT ANY RIGHTS OR REMEDIES AVAILABLE UNDER APPLICABLE LAW.

08. PRIVACY & PHOTOGRAPHY

CLIENT INFORMATION IS USED FOR PURPOSES SUCH AS APPOINTMENT MANAGEMENT, SERVICE PERSONALIZATION, COMMUNICATION, AND BUSINESS OPERATIONS, SUBJECT TO APPLICABLE PRIVACY REQUIREMENTS.

PHOTOGRAPHS OR VIDEOS USED FOR MARKETING, SOCIAL MEDIA, OR OTHER PUBLIC-FACING PURPOSES REQUIRE THE CLIENT'S PERMISSION. BOOKING A SERVICE DOES NOT AUTOMATICALLY CONSTITUTE CONSENT TO BE PHOTOGRAPHED OR FEATURED IN CONTENT.

09. POLICY UPDATES & ADDITIONAL TERMS

CLRSKN MAY UPDATE THESE POLICIES AS NEEDED. UPDATED TERMS WILL BE COMMUNICATED AS APPROPRIATE AND WILL APPLY SUBJECT TO APPLICABLE LAW.

CLRSKN CLUB MEMBERSHIPS, PROMOTIONS, PACKAGES, GIFT CARDS, AND OTHER SPECIAL OFFERS MAY HAVE ADDITIONAL TERMS. ANY SUCH TERMS WILL BE PROVIDED WHEN APPLICABLE.

THESE POLICIES ARE SUBJECT TO APPLICABLE MASSACHUSETTS LAW AND DO NOT WAIVE ANY RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

QUESTIONS?

PLEASE CONTACT CLRSKN AT:
OFFICE@CLRSKN.CO

THANK YOU FOR CHOOSING CLRSKN.